Customer Relationship Management System

About Customer

The client offers a wide range of software solutions to customers and helps them improve business strategies and manage relationships with them. They specialize in providing a range of Point-Of-Sales systems and offer services such as e-commerce, branding, graphic and web designing, mobile app development, and SEO.

Challenge

The growing set of customers creates a huge challenge for the business and makes it harder to handle them efficiently. To cope with these issues, the client aimed for a system that could manage a large number of customers and business relationships with them. There was a need for a sustainable solution that would serve the in-house sales team’s requirements. They were looking for a proper channel to reach out to other companies and generate awareness on robust CRM systems and earn greater revenue.

Solution

Our experts developed a Customer relationship management system along with the web-based SaaS solution to cope with the ever-changing customer requirements. IFour Technolab Pvt. Ltd., a leading custom software outsourcing company in USA, built a robust and sustainable solution with the following features:

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Custom initiation subsystem for companies
This subsystem enables you to create profiles according to unit roles. It offers a customized and personalized login area for user accessibility.
Contact management module
This module manages profiles of multiple companies along with their contacts.
Sales communication module
This feature enables the sales team to manage sales activities such as calls, schedule tasks, meetings, and emails.
Communication system
The communication system lets the sales team manage its online messaging activities. It also enables them to track their work activities.
Task management solution
The task management solution manages the complete life cycle of tasks. The audit trails are also maintained which makes the tracking easier hence improving the performance.
Call organizing subsystem
The complete cycle of calls along with the audit trail is maintained and managed under this subsystem.
Notification system
This system automates the process of triggering notifications and reminders.
Sales lifecycle management module
Sales lifecycle management module manages complete sales cycle starting from lead generation, quotation management through sales victory. This module keeps audit of all activities performed for a contact.
Loyalty and commission module
Enhanced loyalty and commission module manages commission structure of the sales team. It also helps with customized reporting.
Interactive dashboard
The interactive dashboard functionality provides handy and timely information.
Access control system
This system implements role-based access to all the users.
Licensing module
Robust licensing module allows authenticated and legal use of the system.

Conclusion/Results

iFour Technolab Pvt. Ltd. delivered a successful and sustainable software to the customer. Many companies are using this CRM system to maintain and manage records of all customers effectively. It also helps in maintaining business relationship with customers and leads to an elevated customer experience which in turn improves the ROI for the company. The solution provided by iFour Technolab Pvt. Ltd. manages the complete sales life cycle to stand up in global market with greater competency.

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