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Customer Relationship Management System

About Customer

The client offers a wide range of software solutions to customers and helps them improve business strategies and manage relationships with them. They specialize in providing a range of Point-Of-Sales systems and offer services such as e-commerce, branding, graphic and web designing, mobile app development, and SEO.

Challenge

The growing set of customers creates a huge challenge for the business and makes it harder to handle them efficiently. To cope with these issues, the client aimed for a system that could manage a large number of customers and business relationships with them. There was a need for a sustainable solution that would serve the in-house sales team’s requirements. They were looking for a proper channel to reach out to other companies and generate awareness on robust CRM systems and earn greater revenue.

Customer Relationship Management System - 01

Technology Used

Technology
Apache

Web Server

Technology
PHP 5.x

Programming Language

Technology
Website

Type

Technology
MySQL

Database Management Server

Technology
JavaScript, JQuery

Client Technology

Technology
SVN

Version Control

Customer Relationship Management System - 02
Customer Relationship Management System - 03

Get In Touch With Us

We encourage you to contact us with any questions or comments you may have.

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  • Custom initiation subsystem for companies

    This subsystem enables you to create profiles according to unit roles. It offers a customized and personalized login area for user accessibility.

  • Contact management module

    This module manages profiles of multiple companies along with their contacts.

  • Sales communication module

    This feature enables the sales team to manage sales activities such as calls, schedule tasks, meetings, and emails.

  • Communication system

    The communication system lets the sales team manage its online messaging activities. It also enables them to track their work activities.

  • Task management solution

    The task management solution manages the complete life cycle of tasks. The audit trails are also maintained which makes the tracking easier hence improving the performance.

  • Call organizing subsystem

    The complete cycle of calls along with the audit trail is maintained and managed under this subsystem.

  • Notification system

    This system automates the process of triggering notifications and reminders.

  • Sales lifecycle management module

    Sales lifecycle management module manages complete sales cycle starting from lead generation, quotation management through sales victory. This module keeps audit of all activities performed for a contact.

  • Loyalty and commission module

    Enhanced loyalty and commission module manages commission structure of the sales team. It also helps with customized reporting.

  • Interactive dashboard

    The interactive dashboard functionality provides handy and timely information.

  • Access control system

    This system implements role-based access to all the users.

  • Licensing module

    Robust licensing module allows authenticated and legal use of the system.

image Conclusion/Results

iFour Technolab Pvt. Ltd. delivered a successful and sustainable software to the customer. Many companies are using this CRM system to maintain and manage records of all customers effectively. It also helps in maintaining business relationship with customers and leads to an elevated customer experience which in turn improves the ROI for the company. The solution provided by iFour Technolab Pvt. Ltd. manages the complete sales life cycle to stand up in global market with greater competency.

 

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