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Help Generation System

About Customer

The customer is an IT Professional working with New Zealand's largest general insurance provider. He has an extensive work experience in SharePoint, Salesforce, and other Microsoft technology stacks. His diverse industry experience and acumen make him a successful IT professional in New Zealand.

Challenge

The use of software and IT in day-to-day activities is quickly rising. Understanding a software or application can be tricky if appropriate help is not available. It is equally challenging for users to navigate and understand the flow of an application in absence of guidance. In an answer to this challenge, customer realized the need of developing a tool with an eye-catching interface that can help each user of an application to easily generate a wizard-based help framework with a single click for any software or application.

Help Generation System - 01

Technology Used

Technology
IIS for Centrally hosted API

Web Server

Technology
Presentation Foundation (WPF)

Type Windows

Technology
C# Framework 4.5

Programming Language

Technology
SQL Lite

Database Management Server

Technology
MVVM

Architecture

Technology
JavaScript, JQuery

Client Technology

Technology
TFS

Version Control

Help Generation System - 02
Help Generation System - 03

Get In Touch With Us

We encourage you to contact us with any questions or comments you may have.

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The WPF-based application consists of the following features.

  • Simultaneous design of 'Help wizards' for multiple applications

  • Easily create help of any web application with point and click method.

  • Element selection in the browser window for which help requires

  • Automatic CSS generation for selected elements

  • Display help at runtime using Page Context, Page Help and HelpStep.CSS selector method in the framework

  • Offline data management generates help wizards easily without using a centrally hosted server

  • Plug-in code similar to Google analytics can be inserted in webpage to make the help accessible for any web page or software

  • Secure and reliable application management using a centrally hosted server

  • Import-Export management enables to manage the application on multiple devices

  • Captured analytics data is used for analyzing the utilization of the Help framework designed with GetHelp studio

image Conclusion/Results

We have developed a robust solution for the customer to generate wizard-based help on a click and write. It enables customer to manage offline and cloud-based applications using the centrally hosted server and offers data analysis for the captured data.

 

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