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Survey Management System

About Customer

The Customer is a US-based leading e-Marketing firm that primarily focuses on building sites and apps for mobile devices and marketing them innovatively. The customer spans its operations from building property-based sites to business websites designed for commercial purposes.

Challenge

The survey management system used by the customer was a legacy system. The customer faced many issues and complexities while managing such system. The existing surveys had the integrated data from external parties and was quite difficult to manage. Taking continuous follow-up from the existing customers for new products released, managing monthly billings, integrating using new technologies was a big challenge. This made customer reconsider this system and redevelop it using advanced technologies.

Survey Management System - 01

Technology Used

Technology
IIS

Web Server

Technology
ASP.NET (C#) Framework 4.5

Programming Language

Technology
Microsoft SQL Server

Database Management Server

Technology
MVC / NHibernate framework

Architecture

Technology
JavaScript, JQuery

Client Technology

Technology
SVN

Version Control

Technology
Website

Type

Technology
Authorize.Net payment gateway

Payment

Survey Management System - 02
Survey Management System - 03

Get In Touch With Us

We encourage you to contact us with any questions or comments you may have.

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  • Role-based Access to users based on the roles assigned to them.

  • A secure payment gateway to manage monthly billing cycles of customers.

  • Survey designer module to seamlessly build accurate surveys.

  • Conditional Wi-Fi connectivity for customers after filling up the survey.

  • "Coupons management system" to create customized coupons according to the user requirements.

  • "Campaign designer" helps in designing attractive campaigns based on advertisement needs.

  • "Survey Scheduler" builds and schedules campaign and surveys for end-users.

  • Customized and robust reporting module enable users to perform survey, market and client analysis.

    1. Summary reports help to get information of customers using surveys, coupons and campaigns created by the customers.

    2. Survey reports enable users to perform statistical analysis on customer responses.

    3. Customer reports provide detailed information on customers, also enlisting the usage of Wi-Fi and coupons by these customers.

image Conclusion/Results

Our experts built an integrated solution to overcome obstacles faced by customers. This legacy system was re-developed using updated technology stack and automated essential processes such as customer billing and payment processes. In addition, we integrated the system with Wi-Fi connectivity to restrict user access based on conditional rules.

 

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