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  • info@ifourtechnolab.com

  • 601 & 612, The Times square Arcade, Near Baghban party plot, Thaltej - Shilaj Road, Thaltej, Ahmedabad, Gujarat - 380059

Quick Summary

A U.S.-based business wanted a smarter way to help local businesses manage customer feedback, promote offers, and handle events without using multiple disconnected systems. Their existing process was slow, difficult to manage, and created poor customer engagement.

iFour Technolab developed a centralized Customer Feedback Portal Software that simplified feedback collection, offer management, and event promotion from one place. The platform improved business visibility, customer interaction, and local service discovery for users.

Impacts Observed:


 

85%

Better Engagement

90%

Faster Management

75%

Boost Visibility

80%

Better Control

88%

Higher Efficiency

About Customer

The client is a U.S.-based digital solutions company helping local businesses like restaurants,
salons, spas, and service providers improve customer engagement and online visibility.

Industry: Software Solutions / Local Business Services

Geography: United States

Why They Came to Us:

  • Managing customer feedback across multiple systems was difficult
  • No proper Digital Feedback Management System was available
  • Local businesses needed an easier way to promote offers and events
  • Users struggled to find nearby services and deals quickly
  • A strong Event Promotion and Registration System was required
Customer
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Client Success Stories

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Challenges

Managing customer reviews, offers, and even promotions without a proper Customer Feedback Portal
caused delays, poor visibility, and weak customer experience. The key challenges are listed below:

1

No strong Online Customer Feedback Solution for collecting reviews

2

Feedback tracking was slow and unorganized

3

Limited visibility into customer preferences and satisfaction

4

Promoting events and handling registrations were difficult

5

Users had no single place to discover nearby deals and services

6

Weak management of coupons and promotional offers

Our Solution

We built a centralized Customer Feedback Portal that helps businesses manage feedback,
promotions, and events from one platform while giving users easy access to nearby services and deals.

Web Portal

Go through the key features included:

  • Secure Role-Based Access
    The platform provides secure access with role-based permissions for admins and users.
  • Feedback Management
    Businesses can easily collect reviews using a strong Feedback Collection and Analysis Platform.
  • Local Business Discovery
    Users can quickly find nearby restaurants, salons, spas, and services through one platform.
  • Offers & Coupons Management
    The system works as a Digital Coupon and Offers Portal for easy promotion management.
  • Event Promotion System
    This Event Promotion and Registration System help businesses manage local events easily.
  • Smart Recommendations
    Users receive suggestions for nearby businesses, offers, and events based on location.
Mobile App

Dashboard & Insights

  • A simple dashboard helps track feedback, customer activity, and business performance.
Outcome
  • The new platform made customer engagement easier and more organized. Businesses could manage feedback, promotions, and events from one place, while users enjoyed a smoother experience finding nearby services and offers.
  • With a strong Local Deals and Discounts Platform, the business improved customer satisfaction, stronger local connections, and better operational efficiency.
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Security, Compliance & Governance

  1. Secure access for admins, businesses, and users
  2. Role-based permissions for better control
  3. Safe storage of customer reviews and business data
  4. Reliable tracking of promotions and event activity
  5. Centralized reporting for better transparency
  6. Scalable security for future business growth
How We Built It

(Technology Stack & Architecture)

Backend: .NET Core 5.0 Web APIs
Frontend: Angular 11
Database: Microsoft SQL Server
Application Type: Web Application
Version Control: Git

Impact That Mattered

The Customer Feedback Portal improved customer communication and local business engagement across the platform.

  • Faster feedback collection and management
  • Better customer visibility for local businesses
  • Improved promotion of offers and discounts
  • Stronger event management and registrations
  • Easier local service discovery for users
  • Reduced dependency on multiple tools
  • Higher productivity through centralized operations
Dashboard
“This platform made customer engagement much easier for our businesses. Feedback, offers, and events
are now managed from one place, which has improved both customer satisfaction and daily operations.” — Operations Manager

iFour Technolab developed a reliable Customer Feedback Portal that helps businesses manage customer reviews, offers, events, and local service discovery more efficiently.

With strong feedback management, smarter promotions, and better business visibility, the platform improves customer relationships and long-term business growth.

  • Smooth deployment with minimal business disruption
  • Easy onboarding for local businesses and admins
  • Secure setup for customer data and feedback workflows
  • Continuous monitoring for better platform performance
  • Regular updates for improved functionality

Build user-friendly and secure platforms with our Azure SQL database services.

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Get In Touch With Us

We encourage you to contact us with any questions or comments you may have.

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