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Software Maintenance & Support Services

Software Maintenance Services

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The world is moving very fast as lightning. IT infrastructure evolves gradually which obligates the software to be maintained and upgrade periodically to remain in the competition.

Software development is comparatively easier than Software Maintenance. Applications have become the new phase of web and mobile engagement, and application maintenance is now a major contributor to the agency’s competitive advantage and garners exponential growth. The technological growth rate in the software field is increasing day by day compared to most other fields.

It demands innovative thinking and a detailed planning-oriented approach to understand the nitty-gritty of the current system setup. You may not want to upgrade to the latest version of the software to get that one feature out of the package. That’s where iFour Technolab specialized in. We are competent to provide custom solutions, feature enhancements and routine maintenance services for complex system setups. We provide software maintenance and support services that enable the customer to focus better on core business functions.

Why Software Maintenance is mandatory?

Enable Software maintenance services to focus on your key business functions

Managing a system is uniformly crucial as Web Application Development. It maintains solutions healthy to allocate with modifying technical and business environment. Normally, IT service providers recommends their customers to go for software maintenance services for the constant and upgraded performance of the system.

Information Technology is one of the most enhanced industry areas. It inaugurates technical advancements almost every day that boost solution productivity to rationalize business operations. Under the maintenance management, system is upgraded with trending technologies on the continuous basis and run seamlessly with high-end efficiency. Sometimes system maintenance includes enhancements in the subsisting outcome and at times there are needs of new development as per the upgrading market requirements.

Our Software Maintenance and Support Services

Eloquent long-term maintenance and real-time support services for all your software needs

iFour firm has meritorious Software professionals in various departments like Web designers, Web developers, Software testers, Project managers who can deliver their astonishing services in Custom Software Development as per the client requirements. Based on the nature of business needs, we can also deal with software development, deployment and maintenance. We have been providing magnificent technical support services for our technical as well as offshore clients.

No matter whether you have a Startup business or evolution business or branded setup, our techies will assist you with the extraordinary business solutions grabbing your requirements and make all your complex ventures into simple.

Moving with the waves of the digital era, our certified professionals always stay up to date with the latest trending technologies in the market and appropriately they train our dedicated developers as well to keep them innovative.

Our broad array of Software and Application maintenance services includes:

  • Adaptive

    IT industry is evolving very fast and thus there are enhancements in software and IT infrastructure as a whole periodically. These trigger the modifications in the system to cope up with changes in the software environment. iFour team helps to improve work patterns, software platforms, compilers, hardware upgrades, etc. that all affect the working of the software. It is required to keep software fresh in changing circumstances and it helps to increase the lifespan of the software.

  • Perfective

    We understand that the business environment constantly changes and thus the underlying software requires modification. iFour team helps in implementing new or changed user requirements which concern functional enhancements to the software. It includes the modification of software after the delivery of a product.

  • Corrective

    It is widely accepted that no software is 100% bug-free as the software is custom built by human intelligence. iFour Technolab Pvt. Ltd. has skilled resources that help in diagnosing and fixing errors, possibly ones found by users as well and bug fixing due to bad code or a major system repair if the problem is advanced.

  • Preventive

    If the software is maintainable, it reduces a lot of human efforts in maintaining software thus it reduces business loss. iFour team assists in increasing software maintainability or reliability to prevent problems in the future and acts like a vaccine to prevent problems and the additional repair costs that come with them.

Why choose iFour?

Benefit your business with innovative software maintenance and productive enhancements

Being a top-class outsource and software maintenance company, iFour team has extensive experience in performance tuning and making software maintainable. The team boasts the concept of a sustainable solution, a solution that lasts longer and considers future needs. The right personnel will troubleshoot the product, fix the defects, and test the results including regression tests to ensure that no functionality was broken by the fix.

iFour's agile team provides services effectively and efficiently to suit your requirements. We understand and respect the importance of timely response to various support tickets in maintenance services and the team ensures that customer receives a timely and satisfactory response to their needs and requests.

Software Maintenance Methodology

We have developed a well-defined and scalable maintenance process at our customer sites so that software demands minimum maintenance.

  1. Documentation
  2. Enlist software development stages
  3. Knowledge sharing
  4. Development methodologies
  5. Knowledge depository
  6. Continuous maintenance efforts

Do you have software that requires maintenance services? Please send us details and be ready to be amazed by our excellent services. Get in touch with the iFour team to know more about software maintenance requirements. Hiring skilled software experts from our team, you will get the best quality results with optimized Bespoke software deployment and software maintenance services that aim at resolving your unique and specific business needs.

Benefits of Software Maintenance and support from iFour includes:

Authentic Maintenance 1
Highly affordable costs 2
Quick turnaround 3
Seamless integration4
Scalable and High-Performance services5
3rd-Party Support6
Strong Data Management Policy 7
Customised alternatives8
Our Agile Approach
iFour Technolab Pvt. Ltd.
FAQs on Software Maintenance Services:

iFour Technolab has many global clients with different products and industry verticals. It can offer two types of software maintenance services like Web application and mobile application maintenance services, keeping it with up to date technology trends. Apart from that, iFour also assists you with Adaptive, Perfective, Corrective, and Preventive maintenance services.

  1. Software upgrade
  2. Migration process
  3. Technical Support (L2 Support)
  4. Software or product Maintenance
  5. Software Enhancement
  6. Software bugs and issue resolutions
  7. Database, server and hosting management

There are several reasons to answer this question but few of them are as follows:

  1. In order to improve overall performance and product functionality, software maintenance should be followed very keenly. And this is where our specialists are expert in.
  2. Periodic refreshes are very much required to ensure the product would run smoothly. Our experts examine every core component running properly or not. The detected bugs are enlisted and then are resolved immediately to ensure the product is running seamlessly.
  3. Making use of the latest tools and technologies, our developers replace the useless coding elements (such as outdated functions, enlarged codes, repeating codes, etc.) with new developments.
  4. With strong maintenance services, iFour Technolab provides enhanced user experience by making improvements and on-time delivery of services.
  5. With better performance, iFour also takes care of the reliability of the product.

We create monthly or yearly software maintenance contract SLA (Service Level Agreement) describing software maintenance services details, response, and resolution time details that are most suited to customers.

We are quick in maintaining response time. We have experts who works for the customer query and solves their technical issues raised via calls, chats, emails, or some other methods.

-Our technical support executives maintain the customer ticket creation and resolution giving equal importance to all customer tickets. Based on the job priorities, we set ticket resolution time and resolve the tickets accordingly. Depending upon the bug complexity we thoroughly take the feedbacks of that ticket’s customer and ensure the concern got properly resolved.

We have an in-house team of support executives who are well versed with the database management, networking, backups, servers, firewalls, etc. They handle the product support and have in-depth knowledge of software and its technology-related components. When any customer raises query on usage, potentials bugs, or training needs then a ticket gets created in our Customer care portal. Each ticket has detailed information like issue description, screenshots, requested documentation, conversation chat, status. It remains online and gets reviewed and followed-up on time efficiently and effectively. Once the issue related to the ticket gets resolved, the status is changed to closed.

No, the bug fixes are included in our software update life cycle as long as you have our active Software Maintenance and Support Agreement.

Yes, of course, our technical support executives resolve your technical concerns of product and other issues through remote connection via TeamViewer, Anydesk and troubleshoot the product concerns and fix it for you.

Being one of the top Software development companies, iFour has experienced developers at all levels. They are well-versed with using project management tools like: Trello, Asana, JIRA, BaseCamp, Microsoft Team.

Actually it would depend on various criteria for maintenance. We can provide a complete estimation of cost and an ETA if you share your requirements by connecting us.

No, iFour never keeps any hidden charges for its services. In fact, it imparts every single detail clearly and transparently, during the SLA agreement meeting. We believe in transparency and reliability.

Your customers would not have any access to our technical support services, nor software gets updated. And the customers would not get access to the hosted environment services. Please refer to the License and Services agreement done with iFour Technolab Pvt. Ltd.

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