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Software Outsourcing Experiences, their Challenges and Workaround by Software Companies

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Providing astonishing and satisfying services to the clients always gives a positive sign for Business growth. To understand better about outsourcing imagine- the Smart Phones and devices manufacturing often done in China, clothing manufacturing mostly outsourced to firms in Bangladesh, Philippines, etc. This entices businesses in achieving faster turnarounds with huge cost-savings.

Software Development Outsourcing now-a-days has become the trending factor possibly seen with every IT and business sectors. It is the process of subcontracting the Software development project to another enterprise or maybe with professional experts rather than handling it in-house. Despite having the cons in adapting Outsource development, still, a lot of Software Outsourcing companies choose it for their development projects and maintaining them.

Ruben Bonan, Founder of Marketing Marvel says,

“The problem with outsourcing is that you have to trust someone without being sure about his expertise or ability to help you. I did the mistake to do it with an important project, very close to the deadline. Sadly, the person was not able to do the job. Since then, I created a system where I only give complex projects to persons/companies I have already worked with before.

If I'm working with a new person/company, then I always start with easy tasks and I increase the level of complexity of the tasks for every new project. This enables me to know who to hire according to the project complexity. Also, if I'm being told that the project will take x time to be done, I know it will often be 2x.

This experience taught me to work with larger deadlines so I can manage the unexpected with more time at my disposal.”

Tim Harrison, Vice President of SQA² says,

“Time and time again, we see organizations attempt to work with offshore teams for Software Quality Assurance and it never works as well as they'd hoped. While the cost is great, the quality of work the produce is sub-par and the time barrier is painful. We have a solution for this which is called SQaaS which stands for Software Quality as a Service. This is a pool of available resources that are onshore (not offshore or even near-shore), so you remove the time zone barrier. They are also directly competitive with offshore prices and exceed the level of quality that offshore can produce. We've successfully implemented SQaaS in many of our organizations we consult for to save them time and money while delivering on their Software Quality Assurance needs.”

Alex Capozzolo, co-founder of Brotherly Love Real Estate says,

“Our company outsourced the coding of this - we hired someone through Upwork. We selected one of the cheaper candidates, which ran us about $22/hour - we paid him a total of $2200.

He was good at his job, but there were language barriers. He was located in Pakistan. He also worked with several other clients, so when we needed additional things to edit after the initial scope of work was completed, it was difficult to get on the same schedule.

I would recommend still outsourcing things that are needed, but don't go with the cheapest option. Also, outline exact expectations for additional work done after the initial scope of work is finished.”

Brian Sage, Founder & CEO of Sage Digital says,

“The biggest challenges when outsourcing are 1) breaking down tribal knowledge and 2) the deliberate effort needed to sync with the new team.

Workarounds are simple and human: create processes that build trusting relationships and coach quality as you go.

We use a mentorship model for all our work that allows us to quickly scale project teams up to 4 times their size while maintaining quality. Not every team member is a perfect fit for the model, but I'm often surprised by who is and who isn't. You definitely can't judge a book by its cover.”

Pavel Kaplunou from Smart IT says,

“Being an IT outsourcing company has always meant that we work with clients remotely, while our software development teams worked from the office in a centralized manner. With the current crisis that has changed, and our teams have become distributed, while our clients remain remote. In order to reduce communication and accountability challenges, we reinforced our Scrum strategy.

For Smart IT this has meant making sure all teams members are aware of their roles and responsibilities. They maintain even closer contact than before with their PM and/or Team Lead, who oversees all operations and runs scrums to evaluate progress and performance. Our key goal was to make sure there were no information silos tied to verbal communication and everything was always clear, transparent and documented.”