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How can eCommerce companies improve post-purchase engagement and increase retention?

Kapil Panchal - February 09, 2022

How can eCommerce companies improve post-purchase engagement and increase retention?

Table of Content The duration between when a buyer checks out and product delivery to their home is the time when they are highly receptive to your brand's messaging due to built-up anticipation. It is the most critical time to strengthen the brand-consumer relationship by delivering them the best post-purchase treatment and offering them a memorable purchase experience. Focusing on post-purchase engagement results in better customer retention. As per studies, even a 5% increase in customer...

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