“We recommend HubSpot to many of our customers. Unlike other CRMs out there, HubSpot integrates a complete suite of tools and analytics onto one platform. From metrics like site traffic and conversions to blogging and social media tools, HubSpot is a user-friendly tool that offers Marketing, Sales, and Service support.
All of these features come together to help you track and nurture one lead all the way through their buyer's journey. From the minute they come to your site through to the time they review your product after making a purchase, HubSpot gives you complete visibility into that lead's progress and offers the tools you need to nurture them, wherever they are in their buyer's journey.
With complete end-to-end visibility, and tools like email marketing, deal pipelines, and chatbots, HubSpot is a truly all-in-one CRM that provides data on every customer, and the tools your team needs to interact with those leads and customers in the methods that prove most effective.”
- Mackenzie Deater, Content Strategist at Evenbound
“I use HubSpot and have found it to be a lot better than other CRM systems. It's feature-rich but very easy to use. My whole team can interact with it instead of needing someone to essentially interpret the data. It also automates a lot of features we would have previously done ourselves. I also appreciate that it's an all-in-one CRM. I can integrate it with other CRMs, but I don't need to.
I would say the reporting tools aren't as robust as they could be. They're designed to be accessible, so you're missing some depth out of the box. You also need to be able to adapt to it, it can't really adapt well to your sales process.”
- Rex Freiberger, CEO of Gadget Review
Pros of HubSpot
- A great set of Features,
- A lot of Integrations,
- Flexibility,
- User-friendly UI,
- Support,
- Comprehensive knowledge base,
- Unlimited emails, workflows, lists, forms.
Cons of HubSpot
- Cost. A system like this cannot be cheap. You need to keep your database size under control as you pay for the database volume.”
- Sergey Zherikov, Digital Marketing Manager of MightyCall
“We use HubSpot as our primary CRM. This is after using Salesforce for a time. HubSpot just offers a better integrated platform. Everything is in one place and easy to access. Sales data is available at a glance and our team can effectively analyze and make decisions without having to juggle different programs.
It's not perfect, though. We've had some trouble with customer support, as the response times have been somewhat slow. HubSpot is also fairly new, so it's lacking the features of established CRMs. This isn't a big problem for us, as it has what we need and it keeps evolving constantly. I'd also say there's a lack of depth in some of the features. Especially when they implement new ones. I expect this will be improved upon over time.”
- Dan Bailey, President, WikiLawn Lawn Care
“On the marketing side of things, we love using HubSpot here at Postal and would recommend it to any other marketing organization as well. While the contact organization capabilities aren't taken quite to the level as Salesforce's, the automation and engagement features is where HubSpot shines.
Buyers are stuck in their everyday routines and need more than just an email here and there to break their pattern. HubSpot allows us to orchestrate an effective cross-channel approach and achieve an average email open rate of around 40% (normally it's 20-30%).
Our strategy is greatly enhanced with HubSpot's workflows because we can deliver highly personalized content relevant to the stage in each buyer's journey. Without HubSpot, we'd be stuck spending loads of time manually setting up webinars, newsletters, and other deliverables that are vital to our business.”
- Rich Pusateri, Marketing Associate at Postal
“The best one for me so far is HubSpot CRM. The reason why HubSpot CRM is the best CRM software for me, aside from it being free forever, is because of its flexible and well-rounded set of features. Some of my favorite HubSpot CRM features are:
- It can store up to 1,000,000 contacts.
- It can send emails, make and record calls, and assign and schedule tasks.
- It has an activity stream where you will be notified immediately once a lead opens an email or clicks on a link.”
- John Howard, Founder and CEO at Coupon Lawn
“In my opinion, HubSpot is the best CRM software. Its marketing module makes marketing automation very seamless. HubSpot's marketing component called "Workflow" helps structure drip campaigns and follow-ups very easily. Testing different landing page templates and CTAs within "Workflow" is also very easy and intuitive. I have seen a 7% increase in my customer conversions by using HubSpot.”
- Samiksha S Rawool, Founder of Yummy Tummy Recipes