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Help Generation System


About Customer

Customer is an IT Professional working with Zealand’s largest general insurance provider in New Zealand. He has wide range of experience working with SharePoint, Salesforce and other Microsoft technology stack. His diverse industry experience and acumen makes him a successful IT professional in New Zealand.

Challenge

Usage of software and IT is rapidly increasing in day to day operations. Understanding a software or application can be tricky if appropriate help is not available. It is equally challenging for the users to navigate and understand the flow of an application in absence of guidance. In an answer to this challenge, customer realized the need of developing a tool with an eye-catching interface which can help each user of an application to easily generate a wizard based help framework on a single click for any software or application.

Solution

iFour Technolab Pvt. Ltd., a leading sustainable software outsourcing company, built a WPF based robust and reliable application that helps users to build the web help using simple click. Users having less knowledge of HTML and JavaScript can also generate help of an application without any hassles.

WPF based application consists of the following features.

Technology Used

Type Windows Presentation Foundation (WPF)
Web Server IIS for Centrally hosted API
Programming Language C# Framework 4.5
Database Management Server SQL Lite
Architecture MVVM
Client Technology JavaScript, JQuery
Version Control TFS

Conclusion/Results

With the sustainable and robust solution provided by iFour Technolab Pvt. Ltd., customer was able to generate wizard based help on a click and write. Consistency and reliability of an application allowed customer to manage offline and cloud based applications using the centrally hosted server. Analysis of the captured data was possible using the resilient feature provided by the application.

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